Our Structure and Process plus FAQs

Mission Statement

The National Better Business Association is a Non-Profit Organization registered in the great State of Florida and is in active status.

Our Mission Statement as a established Organization nationwide is in regulating, assessing, rating, accrediting Businesses, and Religious Institutions for their good or bad business actions to the nation and take on the duty to provide consumers reliable information to help make decisions who to conduct business with. 


Accreditation is a progressive and time-proven way of helping organizations evaluate and improve their overall performance. The cornerstone of this strategy lies in the promulgation of standards containing a clear statement of professional objectives. Participating administrators then conduct a thorough self-assessment to determine how existing operations can be adapted to meet these objectives. When the procedures are in place, a team of NBBA Assessors verify that all applicable standards have been successfully implemented. The process culminates with a decision by an authoritative body that the agency is worthy of accreditation. NBBA accreditation is unique in that it offers businesses the benchmark to reach accreditation for increased consumer satisfaction, trust, and confidence. Business Accreditation is not required but is highly recommended for business strength, recognition, customer satisfaction, trust, and confidence.

Consumer Freedom Practices Policy

The National Better Business Association does not review or address an unaccredited business. 
If you as a consumer decided to do business with an unaccredited business you may do so at your own risk.

Government Not Applicable to NBBA  
Federal Government and State Government Agencies are not subject to or required to be accredited by the NBBA. The NBBA is not a government agency and it should not be considered a government agency. 

No Legal Advice
The NBBA does not give legal advice. No Legal Advice Intended. The NBBA company and the contents of this website are intended to convey general information only and not to provide legal advice or opinions. 

Consumer Star Ratings

The NBBA is not liable and/or is not responsible for consumer’s stared ratings of businesses on our website. It is their own decision what they give a company based on their experience with that particular company and we do not pay or contract anyone to give good or bad star ratings. We only use our NBBA 1-100% scale ratings to rate businesses based on the business entity as a whole using our secure guidelines system. For our process on business ratings based on percentage visit Business Management Standards page.

Question: Does my business get a good rating after paying the yearly membership? 

Answer: Your business will receive a good rating if your business is in compliance with the NBBA Standards. Our system will indicate what rating it will have. Our Standards for Businesses are found by clicking here.

Question: Does my rating go up or down?
Answer: Yes, depending on customers satisfaction and customer complaints, our system will indicate your rating.

Question: What happens when a complaint is received by a consumer of a specific business?
Answer: Our Assessors will contact the business immediately to assist the business and request them to be in compliance with the NBBA Standards. We will give the business an opportunity to rectify the customer’s complaint for great customer satisfaction.

Question: What happens if the business rating drops to 50% or below?
Answer:  If a business rating drops below 50%, it will be automatically unaccredited and it will be subject to start re-accreditation status.

Question: Why are some businesses not accredited? Or Why do some businesses have a bad rating?
Answer: Many times businesses fail to respond to the calls from the NBBA or they simply don’t want to resolve the issue over the phone due to negligence. This is the main reason why businesses don’t have a good rating and/or why businesses are not accredited.

Question: How do you accredit a (Religious) Institution?
Answer: Our trained Assessors evaluate the Institution based on their practices and structure plus they use our NBBA Religious Institution Accreditation Standards that contain the seven benchmarks that Religious Institutions must comply to for accreditation status. 

Updated: December 13, 2017