If you would like to apply for a career position with the National Better Business Association, we look for qualified individuals that have obtained a College or University Bachelor’s Degree in Business or Certified Business Developer Program. Please submit a  job-application and resume with references to the following positions we have available, and email us careers@thenbba.org    

We are hiring in the following areas:
  • Certified Business Developers (Assessors)
  • Business Customer Care Rep
  • Rating System Technician
  • Accountant/Bookkeeper
  • Assistant Manager
  • Manager in Operations
  • Director in Operations

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. Working hours are Monday through Friday from 10:00am-6:00pm 

Certified Business Developers (Assessors)

full time | part time 

Our Certified Business Developers are Certified to verify new business applications, review the application’s business information, verify business contact info, and visit any businesses that need further verification due to a serious consumer’s complaint submission. Certified Business Developers (Assessors) hold a University or College Bachelors Degree as a Certified Business Developer. 

Assessors conduct and coordinate all quality-related compliance of businesses to the NBBA Standards. Assessors document and maintain all members records related to compliance standards and submit to the Board of Directors for approval or disapproval of accreditation.

Business Customer Care Representative

full time | part time 

The Business Customer Care Representatives handle all inbound calls from our client members, assisting with account changes, billing inquiries, website assistance, and retention while maintaining documentation on all calls. Conflict resolution and negotiation skills are a must as well as the ability to thrive in a challenging and fast-paced environment.  This position is a great combination of customer service and sales. We make outbound calls to businesses recommending them to become accredited by the NBBA for higher customer confidence in their product or service. We follow a rigorous checklist to make sure that the business abides by the NBBA’s Standards to reach accreditation.

Rating System Technician

full time | part time

Rating System Technicians are in charge of updating, regulating, and editing the rating system. They follow the NBBA’s Standards to match to appropriate ratings based on a percentage scale and use checks and balances to make sure the rating system is accurate at all times.


full time | part time
The bookkeeper position creates financial transactions and creates financial reports from that information. The creation of financial transactions includes posting information to accounting journals or accounting software such as Quickbooks, from such source documents as invoices to customers, cash receipts, and supplier invoices. The bookkeeper also reconciles accounts to ensure their accuracy. The bookkeeper candidate should have an Associate’s degree in accounting or business administration, or equivalent business experience, as well as a knowledge of bookkeeping and generally accepted accounting principles. Preference will be given to candidates with a working knowledge of the Quickbooks accounting software package.

Assistant Manager

full time | part time

The duties of an assistant manager include direct supervision of staff, employee evaluation, initial disciplinary contact, and performing other managerial tasks when the manager is unavailable. Assistant managers are often promoted from within the ranks after being recognized for efficiency or leadership potential. Assistant Managers should be able to multitask and have excellent people skills. You will also research competitive products and analyze consumer behavior to ensure our company meets and exceeds client expectations. Our ideal candidate will have great business management skills with a sharp business mindset. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful, since you’ll often be acting as a liaison between managers, employees and customers.

Manager in Operations

full time | part time

We are looking for an Office manager to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety.

Office manager responsibilities include scheduling meetings and appointments, making office supplies arrangements, greeting visitors and providing general administrative support to our employees. Previous experience as a Front office manager or Office administrator would be an advantage. A successful Office manager should also have experience with a variety of office software (email tools, spreadsheets and databases) and be able to accurately handle administrative duties.

Ultimately, the Office manager should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation.

Director in Operations

full time | part time

A Director in Operations is an interesting position where you’re responsible for ensuring that a business has the best working environment and processes. Operations directors have the power to make a business – and the people working there – much happier.

Put simply, operations directors evaluate how a business operates. They manage the implementation of business guidelines and strategies, working with other department heads to ensure everything runs smoothly and in accordance with NBBA guidelines. Specific duties will vary depending on the daily operations a director works in, but here’s a look at some common tasks:

  • Ensuring financial targets and other agreed targets are met in all departments
  • Reviewing working practices to ascertain if it is successful and if not, devise an alternative
  • Making sure safety regulations are followed 
  • Keeping employees motivated and organising appropriate training
  • Ensuring the business operates within the company’s mission statement
  • Investigating customer satisfaction and reporting any issues
  • Working with department heads and senior management to get the best performance from staff
  • Driving the business to increase profits
  • Working with legal departments on any matters that occur
  • Reviewing and approving equipment needs


updated on December 13, 2017